Senior Manager Retention Campaigns (m/f/d)

 

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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

„You enjoy developing, implementing and optimizing campaigns tailored to specific customer groups and customer needs. Are you analytical and passionate about creating the best customer journey for our retention and winback customers? Then the Retention team at Sky is the place for you.“ – Bettina Moore, Head of Retention Campaigns

Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.

We're looking for you to join the Retention Campaigns Team

What you’ll do

• You're responsible for the forecast of call volumes for value, retention & winback in coordination with the relevant interfaces such as Customer Service and Finance
• Your task is the planning of the inbound, outbound and chat call volume based on the monthly campaign planning
• You'll be responsible for the creation of campaign briefings for Customer Service and the call center agencies
• You're responsible for the performance tracking of the inbound, outbound and chat channels and the derivation of appropriate improvement measures, including the preparation of presentations that can be used by the management for decision making
• As a communicative interface, you're in constant exchange with our call center agencies to better understand the needs of the customers and to derive optimization measures that improve the customer experience and support us in achieving our churn targets
• In your role you'll support the campaign managers in the implementation of the campaigns to be able to take over the representation in case of absences

What you’ll bring

• You've a degree with a business orientation and at least 5-6 years of practical experience in CRM & LifeCycle Marketing
• You've very good operational skills in campaign management and a confident manner in presentations
• You describe yourself as a communicative teammate and your way of working as problem-solving, diligent, self-reliant & proactive
• In addition to problem solving skills, you¿re enthusiastic about television, sports and entertainment and have a passion for working in an international team
• MS Office, especially PowerPoint and Excel, are among your strengths
• Very good German and good English skills complete your profile

Our benefits:

At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:

• Free Sky – watch all our content for free
• Hybrid working model (60/40)
• Flexible working hours with overtime compensation
• 30 days of vacation + Holiday Buy
• Subsidized Deutschland Ticket
• Company Bike & Gympass
• Corporate Benefits platform
  

Inclusion:

We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.

A job you love to talk about.

Sky Deutschland GmbH
People & Organisation
Your Contact: Vanessa Bauer

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